The protection of data is something we take extremely seriously. We comply at all times with our statutory obligations regarding data protection in relation to all of our services and products. Customer information is confidential and is strictly always treated as such. We never, under any circumstances, release information or details about any of our customers to anybody else or to any other company, organisation or third party without prior consent.

The only time that your information may be passed on to others will be if we are instructed to do so by law or for the purpose of handling claims, if any, which may require us to provide some information to a third party such as an Independent Loss Adjuster.

The outcome of any reference checks will be shared exclusively with the Agent or Landlord having obtained the Agents/Landlords agreement all information will be held confidentially.

Any tenant reference result or report provided by Landlord Nationwide is only used to assess whether an applicant is suitable to let a property.

Personal information is collected by us from you when you request any of our services/products or you contact us by telephone with a quote request or you wish to purchase a service/product or you request to make an amendment to your policy or for the handling of claims, if any.

The information we will request from you will be limited to the necessary information required to provide you with the service you have requested. We do not ask for any information that is not necessary or is irrelevant to your individual needs or requirements.

Any personal data collected online is encrypted to prevent fraud and held securely.

Should your personal information change at any time, we would ask you to keep us informed of the change so that our records may stay up to date.

Personal information that we hold about you is always held securely on dedicated servers. These systems are securely backed up on a regular basis. Information provided through our website is also held securely on dedicated servers and cannot be accessed by any third parties or individuals that are not party to the application or part of our organisation. These documents are automatically deleted after 7 days of upload.

You may request to receive a copy of the personal information we hold about you, by making a request in writing. There is currently an administration charge of £30 for this service.

To receive a copy please write to us at our head office requesting the information enclosing your payment of £30. All requests will be dealt with within the regulatory time period of 40 days.

This privacy policy is governed by the law of England and Wales it is subject to the jurisdiction of the courts of England and Wales.

The content of our privacy policy is under constant review and may from time to time be amended or updated as appropriate. The website will always display the most recent copy of our privacy policy.