Complaints Procedure

Have a complaint? Tell us and let us fix it.

Our aim is to always ensure that all aspects of our services are dealt with in a prompt, efficient and fair manner. At all times we will provide you with the highest level of service, however we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters effectively and justly. If you have a complaint then the below sets out the procedure, which Landlord Nationwide will follow in dealing with that complaint.

  • In writing
  • By telephone on 0208 704 1330 / 0208 577 1522
  • By Fax on 0207 183 5038
  • By e-mail

Where complaints are made orally or via email you may be requested to make your complaint in writing. All complaints should be sent to LANDLORD NATIONWIDE, Complaints Department, Jolyon House, Amberley Way, TW4 6BH.

We will always endeavour to address complaints within 14 days; however a response can take up to 21 days during busy periods.

For all Insurance complaints and should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).